Privacy policy

At rockflowerpaper we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason - to help serve you better.

Please take a moment to read our Privacy Policy. It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safe-guarded. This Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with rockflowerpaper, including using www.rockflowerpaper.com (the "Site"), you consent to our use of your information as described in this Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.

What Information is Collected?

We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, and credit card information, when you:

Make a purchase

Participate in interactive features on the Site such as product reviews

Create a rockflowerpaper account

Use a social media service like Facebook or Instagram to communicate with us

Submit a request to our customer service department

We do not knowingly collect information from children under the age of 13.

Do You Use Cookies or Pixel Tags?

Like most websites, the Site employs various types of technology, including cookies and pixel tags, that receive and store information when you interact with the Site.

Cookies are small files that are stored by your browser on your computer when you visit a website. They enable you to shop on the Site and are used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, we use cookies to remember what items are in your shopping cart, to recognize you when you return to the Site, to study how customers navigate the Site, and to deliver personalized marketing. Cookies do not store personally identifiable information. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive but, if you do, you will not be able to access or use portions of the Site. Consult your browser's 'help' section for instructions on how to disable cookies. You can learn more about cookies at http://www.allaboutcookies.org.

Pixel tags (also called web beacons) are tiny graphic images on the Site and in our emails. They assist in delivering cookies and help us determine whether a specific action has been taken, like viewing a web page on the Site or opening an email.

We also may allow other companies to collect anonymous information when you interact with the Site to serve ads on behalf of us and others across the Internet. These companies typically use industry-standard technology like cookies and pixel tags to collect non-personally identifiable information such as products you viewed. To learn more, please visit http://www.aboutads.info.

How Is My Information Used?

We may use the information we collect in the following ways:

To process, track, and fulfill your order

To communicate with you about the status of an order

To identify your product and service preferences

To administer a sweepstakes or contest

To deliver coupons, marketing communications, and ads

To administer loyalty, rewards, and promotional programs

To improve the effectiveness of the Site and our marketing efforts

To prevent fraudulent transactions

To personalize your Site experience

If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Email: https://manage.kmail-lists.com/subscriptions/unsubscribe?a=dNjdRp&g=grCQiY

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Will My Information be Shared with Third Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

What Choices Do I Have?

If you would prefer not to receive our emails you may email us or follow the removal instructions at the bottom of the next email that you receive from rockflowerpaper.com. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.

If you would like to update your customer information or ask a question you may contact us as follows:

By email: customerservice@rockflowerpaper.com
By Phone: 1-800-281-0357
Fax: 1-415-366-1819
By Mail: rockflowerpaper, 145 Tunstead Ave, San Anselmo, CA 94960

If you wish to refuse or remove rockflowerpaper cookies you should consult your browser's 'help' section for instructions. You can learn more about managing cookies at http://www.allaboutcookies.org. Please note that if you block or remove our cookies portions of the Site will not function. To understand your choices regarding third party cookies please visit http://www.aboutads.info.

What About Links to Other Websites?

For your convenience, the Site may include links which will take you to other websites that are not under our control. These websites have their own privacy and security policies which you should review. rockflowerpaper has no responsibility for linked websites.

How is My Personal Information Protected?

We maintain administrative, technical, and physical safeguards to protect your information. Also, for your security, we do not store your credit card or debit card information.

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of rockflowerpaper who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

rockflowerpaper
145 Tunstead Ave
San Anselmo, CA 94960
Attn: Customer Service